Contact Points

Reactive market surveillance is triggered in response to information received from complaints (e.g., from the public, public bodies, contractors, designers, customs, police, or other Market Surveillance Authorities). Follow up market surveillance inspections and investigations may be undertaken where appropriate. Every complaint/query received by NBC&MSO / 31-Building Control & Market Surveillance Authorities is taken seriously, risk-assessed, categorised with systemic issues identified and corrected. While most queries are easily resolved, some may require significant time and resources to bring about compliance. Resolution takes the form of formal and/or technical Construction Products Regulation compliance, inspections, sampling, and testing.